PLANNED MAINTENANCE SERVICE

R&R Refrigeration and Air Conditioning, Inc. provides a Planned Maintenance Service program to its customers at competitive rates. This program is available either under a service contract arrangement, or on a time and material basis upon request. Under the Planned Maintenance program, maintenance is provided to the refrigeration and HVAC equipment, to associated filter and fluids and to related back-up equipment. In addition, our expert technicians will do full write-ups on any additional equipment malfunctions that they find. This is so you, or your team, can make informed decisions relating to the care of your equipment.

ROUTINE SERVICE

Routine Service is defined as all unplanned repair service other than Emergency Service. Routine Service requests are generally answered within a 24-hour period. The Responsible Service program provides for maintaining an overall Routine Service capability and standard of .81 (or higher). To maintain this standard, Routine Service requests must be answered 90 percent (or more) of the time within a 48-hour period and 90 percent (or more) of these times the trouble must be corrected on the first visit. This Routine Service standard is unsurpassed in our marketplace.

EMERGENCY SERVICE

Emergency Service is defined as any major failure of the HVAC/R systems to operate normally in the distribution of factory specified temperatures and working conditions. The Responsible Service program provides for answering all Emergency Service requests within a 4-hour period and for maintaining appropriate repair efforts until proper service is restored. Emergency Service is available 24-hours a day, 7 days a week, 365 days a year.