I would like to formally give a survey for your staff. For the past few months, I have been calling your company for emergency repair for in room A/C units, dishwashers at the restaurant, ice machine and refrigerator. All concerns and issues that we had was resolved in a timely manner. Your staff are very professional, they go above and beyond their call of duty by giving detail information to my maintenance department to understand. But the most impressive of all is your personal follow up that you always do, to make sure that our service request was resolved accordingly. Thank you and kudos to you and your team for the job well done.